Resume
User Research and Testing:
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Empathy
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Research Planning
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Competitive Analysis
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Qualitative Surveys
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User interviews
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Card Sorting
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Diary Studies
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Usability Testing
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Data Analysis
Data Synthesis
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Personas
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Journey Maps
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User Flows
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Reporting
Ideation and Design
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Sketching (analog and digital)
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Storyboarding
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Creating mood boards
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Low-fidelity prototyping
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High-fidelity prototyping
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Graphic design
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Illustration
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Tools I Use
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Miro
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Figma
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Adobe In-Design
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Adobe Photoshop
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Adobe Illustrator
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Procreate
Skills
& Expertise
Work
Experience
1
03/2025-Present
Produce Telesales Representative
Mister Produce | Mississauga, ON
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Engaged existing and prospective customers through daily outbound calls, live chats, and emails to resolve order inquiries, providing tailored product recommendations based on seasonal availability and client needs, resulting in satisfied customers and new client acquisitions.
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Produced weekly company wide reports tracking seasonal changes to ensure accurate and up to date information is shared with customers.
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3
04/2013- 12/2023
Freelance Illustrator and Designer
Art of Ciel | Mississauga ON
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Collaborated with clients including Reebok, The City of Toronto, Hudson’s Bay, Ryerson University and more, to understand requirements and provide clear communication throughout the design process.
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Designed illustrations, typography, logos, and branded materials across publications and children's books, consistently exceeding deadlines and client expectations.
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2
06/2022- 09/2022
Graphic Design Assistant
York University | North York ON
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Collaborated with internal teams to gather requirements and deliver accurate, on-brand digital assets.
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Designed original illustrations and graphics using Adobe Creative Cloud for event posters, game-day programs, and promotional flyers, demonstrating technical versatility and creative problem-solving.
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4
03/2019- 12/2020
Program Coordinator and Administrator
Speakers University | Toronto ON
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Managed administrative and coordinating tasks such as communicating with guest speakers along with program alumni to coordinate schedules and logistics.
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Performed budget management tasks such as overseeing payments and other expenses, maintaining accurate financial records, ensuring we remained on-budget.
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Education
Humber College
Graduate Certificate
User Experience Design
OCAD University
Bachelor's Degree
Design
Etobicoke, ON
Toronto, ON